Everything PackFlow makes is made to order from your design, so the rules differ by item.
Bags are printed for you, so we can't take returns or exchanges for a change of mind, or for errors in the art you uploaded or approved.
If your order arrives damaged in transit, with the wrong quantity, or with a print defect, email contact@gopackflow.com within 7 days of delivery with your order number and clear photos. We remake the bags or refund the order, your choice.
Videos and photo sets are digital and are built from your bag within minutes of your upload, so all sales are final once they have been delivered to your inbox or order page. A person checks every video the next business day, and anything that's off we remake for free. If something never arrived, email us and we re-send it.
Paid for bags but haven't uploaded or designed anything yet? Email us and we cancel and refund in full. Once production has started, the printed-bags rules above apply.
The Rush add-on is refunded if we miss the 4-day production window. It is not refunded for carrier delays after the bags ship.
contact@gopackflow.com. We reply within one business day. Include your order number.