A real human answers, usually within one business day. Order problems get priority: include your order number and a photo if it's about printing.
Where are my videos?
They arrive by email about 15 minutes after your photo or design is in, and live on your order page (the link in that email, or My orders).
When do my bags ship?
Bags are made to order: 8 days of production, or 4 with Rush, then shipping on top. Details on Shipping & production.